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Google IT Support - December 2024 Cohort

Dec 1, 2024 - Mar 31, 2025

$20 Enroll

Full course description


Start Date

December 1, 2024






Google Career Certificate

& Digital Badge



17 Weeks



8-10 Hours Weekly




Understand concepts core to all IT Support jobs

Course Description

The Google IT Support Certificate teaches learners the foundations of networking and operating systems or how to solve problems using code.


Learners will understand concepts core to all IT support jobs, and know how to assemble a computer, write effective support documentation, route paths and subnets, manage device software, and more. 


Learning Objectives

  1. Understand core concepts to all IT Support jobs, including troubleshooting, customer service, networking, system administration, operating systems, and security.
  2. Know how to assemble a computer, write effective support documentation, route paths and subnets, manage device software, and more.
  3. Dive into working with Linux, Cloud Computing, and Command-Line Interfaces.

Target Learner

This certificate program is for anyone who wants to enter the field of IT; no prior experience or specific knowledge is required.

Course Topics

  • Troubleshooting
  • Customer Support
  • Networking
  • System Administration
  • Operating Systems
  • Security

5 Courses In This Certificate

Technical Support Fundamentals

The Bits and Bytes of Computer Networking

Operating Systems and You: Becoming a Power User

System Administration and IT Infrastructure Services

IT Security: Defense Against the Digital Dark Arts




This non-credit course is offered online using the Canvas LMS (Learning Management System) and Coursera, over a 17-week period. It is asynchronous, but not self-paced. You will have until March 31, 2025 to complete the course. You should plan to spend about 10 hours per week on the course. You will be assessed throughout the course to demonstrate proficiency on the subject matter. You must pass all assessments before receiving the course badge and certificate.